Client Challenge
Provide interim Head of Customer Account Operations. Anti-Money laundering (AML) and Sanctions support to establish an operating model to cover risk and issues, change, efficiency, AML attestation and governance.
What We Did
- Framework for transformation of AML & Sanctions Operations
- Review high risk AML & Sanctions gaps
- Build single view of change for AML & Sanctions across Operations
- New TOM for CAO (with specific focus on the AML and Sanctions component)
- Define and agree H1 interim management deliverables
Outcome & Results
- Establish range of services that ensure a continued alignment of the programme to the overall Bank strategy
- Implement and execute Programme Governance model to report status, progress and plans to the company
- Co-ordination of change between Divisions to minimise corporate risk whilst achieving the programme implementation timeframes