Service Maturity Review for a Global Travel Organisation

Client challenge

A global business travel organisation, was working on implementing and maturing service integration processes across application, network, data centre and desktops organisations.

The current service management/integration organisation did not have a global head, and our client had asked for support on the development of a service management strategy and road map that will drive efficiencies and maturity across the client's service integration layer.

What we did

  • TORI undertook a comprehensive review of the IT Service Management capability to identify the root causes of the continual infrastrcuture instability being experienced by the organisation
  • TORI practitioners ran a capability assessment based on ITIL V3, CMMI and COBIT5 questionairres for the full suite of ITIL Service Management functions

The results

  • In four weeks TORI delivered and managed 15 seperate maturity surveys to 40 individuals spread across 5 global locations which provided eveidence highlighting the problem areas and recommended resolution actions.